FAQs: 

What do I need to order?

If ordering prescription items, you’ll need to have a prescription specific to the item you’ve selected. (A prescription for eyeglasses cannot be used for contact lenses and vice versa.) Here are a few more specifics for each order type:

Prescription glasses or sunglasses: You’ll need a valid eyeglasses prescription (meaning: it’s not for contacts, it hasn’t expired, and all values are visible) and your pupillary distance (PD). Your PD is the distance in millimeters between your pupils, and helps us center your prescription correctly in your frames. 

Once you have your PD, you can either hand-write it onto the copy of your prescription before scanning or submit the measurement to prescriptions@elliotwindsor.com from the email address used to place your order.

 

What if I need to change my order?

We process orders quickly, but we’ll do our best to accommodate any changes. The best way to change an order is to email us contact@elliotwindsor.com.

 

What’s the status of my order?

To check on the status of an order, click the “Track my order” link in your confirmation email.

You can also view your order’s status by creating an account (elliotwindsor.com) using the email address provided during checkout. (If you checked out as a guest or are logging in for the first time, you may have to click “Create an account” under “I'm new here” to create your login credentials.) Once you’re signed in, click “Orders” from the menu and behold! Your info’s all there. You’re always welcome to reach out via email as well. 

 

Interested in placing a bulk order?

To purchase gift cards or glasses in multiples (quantities greater than 10), send an email to specialorders@elliotwindsor.com. We’ll be happy to help. 

 

Can I speak with someone about my order?

Of course! We’re here to help! Here’s how to get in touch.

contact@elliotwindsor.com

 

I have a press/business inquiry for Elliot Windsor

Please email press@elliotwindsor.com. We'd love to help, and look forward to hearing from you.